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Home › Report a Vendor

Vendor Reporting

Report a Vendor

Help us maintain the quality and trustworthiness of our marketplace. If you've encountered a fraudulent, abusive, or misrepresenting vendor, please let us know. Every report is reviewed by our trust and safety team.

You do not need to provide your contact details. We accept fully anonymous reports. However, providing your email allows us to follow up if we need more information.

Vendor Name *

Vendor Profile URL (optional)

Issue Type *

Your Name (optional)

Your Email (optional)

Describe the Issue *

Please provide as much detail as possible — dates, transaction amounts, what was promised vs. what was delivered. Minimum 30 characters required.

What Happens Next

1

We Review Within 48 Hours

Our trust and safety team reviews every report. You'll receive an acknowledgement if you provided your email.

2

We Investigate

We contact the vendor, review their history, and cross-check with other reports and buyer feedback on the platform.

3

Action Taken

If a violation is confirmed, we issue a warning, suspend listings, or permanently remove the vendor from the platform.

Issues We Act On

Selling counterfeit or substandard energy products
Advertising one price, charging another
Harassment or threats toward buyers
Posting fake or incentivised reviews
Misrepresenting brand authorisation or certification

Urgent? Contact Us Directly

For urgent fraud cases involving a significant financial loss, email us directly for faster escalation.

[email protected]