Nigerian DisCo Directory
Find your electricity distribution company, coverage area, and customer service contacts. All 11 licensed DisCos in Nigeria — customer care numbers, fault lines, and official websites.
How to Find Your DisCo
Your electricity distribution company is determined by the location of your property, not just your state. Some DisCos serve portions of multiple states, and some states are split between two DisCos — for example, Lagos Mainland is served by Ikeja Electric (IKEDC) while Lagos Island is served by Eko Electric (EKEDC). Similarly, Katsina state is split between KAEDCO and KEDCO. If you're unsure, check your electricity bill prepaid meter card — your DisCo's name and logo will appear on it. Alternatively, search for your local government area (LGA) name below.
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Frequently Asked Questions
What is a DisCo in Nigeria?
A DisCo (Distribution Company) is a licensed electricity distribution company in Nigeria. There are 11 DisCos in Nigeria, each granted a licence by the Nigerian Electricity Regulatory Commission (NERC) to distribute electricity to end consumers within a defined geographic zone. DisCos purchase power from transmission at the grid substation level and distribute it to residential, commercial, and industrial customers.
Can I choose my DisCo?
No. Your DisCo is determined by the location of your property. Unlike telecoms where you can port your number, electricity customers cannot switch DisCos — you are served exclusively by the DisCo licensed for your area. The only exception is if you generate your own power (solar, gas) and operate off-grid.
What is the difference between a customer care line and a fault line?
A customer care line handles billing queries, account disputes, meter issues, and general enquiries. A fault line (also called a faults reporting line or emergency line) is specifically for reporting power outages, fallen cables, transformer faults, or electrical emergencies. In many DisCos, these are the same number — but some DisCos maintain separate lines. For outages and safety hazards, always use the fault line.
How do I report a power outage?
Call your DisCo's fault line (listed on each card above). Be ready to provide your meter number, address, and a description of the fault — e.g. "transformer exploded", "cable down", or "feeder off". You can also visit your DisCo's website to log a fault online, or send them a WhatsApp or social media message. Keep a reference number from your call for follow-up.
What should I do if I'm being overcharged?
First, check your tariff band using our Tariff Band Checker tool — your band determines your rate. If you believe you're on the wrong band (e.g. receiving 4 hours of electricity but charged at Band B rates), document your supply hours for 2–4 weeks, then file a formal reclassification request with your DisCo's customer service. If unresolved, escalate to NERC via their consumer complaints portal at nerc.gov.ng.
Nigeria's 11 Electricity Distribution Companies (DisCos): Complete Directory and Consumer Guide
Nigeria's electricity distribution network is managed by 11 privately-owned Distribution Companies — commonly called DisCos — that were created from the privatisation of the Power Holding Company of Nigeria (PHCN) in November 2013. Understanding which DisCo serves your area, how to contact them effectively, what your legal rights are as a consumer, and how to escalate complaints that go unresolved is essential knowledge in a country where electricity access and billing disputes affect virtually every household and business every single month. The 11 DisCos together serve approximately 12 million metered customers across all 36 states and the FCT, but their performance — in terms of supply hours delivered, metering rates, customer complaint resolution, and collection efficiency — varies enormously. This guide gives you a complete picture of each DisCo, the regulatory framework that governs them, and the practical steps you can take to protect your rights as an electricity consumer in Nigeria.
The privatisation of 2013 transferred ownership of the PHCN distribution network to private investors through a competitive bidding process managed by the Bureau of Public Enterprises (BPE). The expectation was that private ownership would bring capital investment, operational efficiency, and improved service quality. More than a decade later, the results are mixed. Some DisCos — particularly IKEDC (Ikeja Electric) and EKEDC (Eko Electric) in Lagos — have made measurable progress in metering, loss reduction, and customer service. Others, particularly YEDC (Yola) and EEDC (Enugu), continue to struggle with inadequate infrastructure investment, high technical losses, and low customer satisfaction. Understanding this variation helps you calibrate your expectations and know which channels to escalate through when your DisCo is unresponsive.
A Complete Guide to All 11 DisCos and Their Coverage Areas
AEDC — Abuja Electricity Distribution Company serves the Federal Capital Territory (Abuja), Kogi State, Niger State, and Nasarawa State. Headquartered in Abuja, AEDC is one of the largest DisCos by franchise area. Customer care: 080-2326-7222. Email: [email protected]. Website: aedc-ng.com. AEDC serves the nation's capital and faces particular scrutiny due to its high-profile customer base in Maitama, Asokoro, and the government district, while simultaneously serving lower-income areas in Gwagwalada and satellite towns where supply is far less reliable.
BEDC — Benin Electricity Distribution Company covers Edo State, Delta State, Ondo State, and Ekiti State. Headquartered in Benin City. Customer care: 0800 236 4400. Email: [email protected]. Website: bedcpower.com. EKEDC — Eko Electricity Distribution Company serves Lagos Island, Victoria Island, Lekki, Ajah, Epe, Ikorodu, Apapa, and southern Lagos generally. Headquartered on Lagos Island. Customer care: 0700 888 8888. Email: [email protected]. Website: ekedp.com. EKEDC has consistently ranked among the better-performing DisCos in NERC's annual assessments, with Victoria Island and Lekki Phase 1 feeders among the most reliable Band A supplies in the country. EEDC — Enugu Electricity Distribution Company serves Enugu, Anambra, Imo, Abia, and Ebonyi States. Customer care: 08020202020. Website: enugudisco.com. EEDC has faced persistent challenges with infrastructure underinvestment and below-average supply hours across its franchise area, particularly in Aba and Onitsha.
IBEDC — Ibadan Electricity Distribution Company covers Oyo, Ogun, Osun, and Kwara States, plus portions of Niger, Kogi, and Ekiti. Headquartered in Ibadan. Customer care: 0700 4233 2432. Website: ibedc.com. IKEDC — Ikeja Electric serves Lagos Mainland including Ikeja, Agege, Mushin, Somolu, Oshodi, and Surulere. Headquarters at Alausa, Ikeja. Customer care: 0700 4453 5392. Email: [email protected]. Website: ikejaelectric.com. Ikeja Electric is majority-owned by Sahara Group and has been one of the more aggressively modernising DisCos, deploying smart meters and improving its Band A feeder network in GRA Ikeja and surrounding areas. JED — Jos Electricity Distribution Company serves Plateau, Bauchi, Gombe, Benue, Taraba, and Nasarawa States. Customer care: 0700 537 8846. Website: jedplc.com. KAEDCO — Kaduna Electricity Distribution Company covers Kaduna, Kebbi, Sokoto, and Zamfara States. Customer care: 0809 770 0024. Website: kaedco.com.ng. KEDCO — Kano Electricity Distribution Company serves Kano, Katsina, and Jigawa States. Customer care: 0700 5332 6684. Website: kedco.ng. PHED — Port Harcourt Electricity Distribution Company covers Rivers, Bayelsa, Cross River, and Akwa Ibom States. Customer care: 0800 800 0000. Website: phed.com.ng. YEDC — Yola Electricity Distribution Company serves Adamawa, Taraba, and Gombe States. Customer care: 0800 782 5627. Website: yedcng.com.
How the Nigerian Electricity Privatisation of 2013 Worked
The Nigerian electricity privatisation of November 2013 was one of the largest and most complex energy sector transactions in African history. The PHCN was disaggregated into 11 distribution companies (DisCos), 6 generation companies (GenCos), and one transmission company (TCN). The TCN remains government-owned under the management of the Ministry of Power, while the DisCos and GenCos were sold to private investors through a competitive bidding process. The BPE sold majority (60%) stakes in each DisCo while retaining the remaining 40% in a successor company called NESL (Nigerian Electricity Sector Liability Management Company). The sale prices ranged from approximately $120 million for the smallest DisCos to over $160 million for the Lagos DisCos, with total privatisation proceeds of approximately $1.3 billion.
The ownership landscape of the DisCos reflects a range of Nigerian and international investors. IKEDC (Ikeja Electric) is majority-owned by Sahara Energy Resources. EKEDC (Eko Electric) is controlled by West Power and Gas (affiliated with Integrated Energy Distribution and Marketing). AEDC is majority-owned by a consortium led by KANN Utility Company, with KEPCO (Korea Electric Power Corporation) holding a technical partnership role. KEDCO (Kano) is associated with Konexa, a power sector infrastructure developer. EEDC (Enugu) has been a subject of controversy with ownership disputed between the original investor and BPE, with the federal government at times threatening to revoke the licence due to underperformance. Several DisCos — particularly YEDC and EEDC — are considered partially government-held in practical terms due to investor default on equity contributions.
Performance Ranking: Which DisCos Are Best and Worst?
NERC publishes annual performance assessments of all 11 DisCos across several key metrics. ATC (Aggregate Technical and Commercial) losses measure the percentage of electricity received from the transmission grid that is not billed and collected — losses from theft, meter bypass, distribution line losses, and unbilled estimated consumption. The national average ATC loss exceeds 40 percent, meaning that for every 10 units of electricity the DisCos receive, they collect payment for fewer than 6 units. Collection efficiency measures how much of what is billed is actually collected in cash. Metering rate measures what percentage of connected customers have actual meters versus estimated billing. Customer complaint resolution rate measures how quickly and successfully consumer complaints are addressed.
Consistently better performers across multiple years of NERC assessments include IKEDC (Ikeja Electric) and EKEDC (Eko Electric) in Lagos, which benefit from a higher-income customer base, more concentrated urban geography, and greater investor commitment to metering and infrastructure. Consistently struggling DisCos include YEDC (Yola), EEDC (Enugu), and BEDC (Benin), which face challenges including high rural-to-urban ratios, extensive aging infrastructure, security challenges (particularly YEDC in the northeast), and lower investor investment in system upgrades. AEDC in Abuja occupies a middle position — serving the nation's capital with relatively better infrastructure but facing intense scrutiny due to the high-profile nature of its service area and frequent political controversy over tariff classifications in the FCT.
Your Legal Rights as an Electricity Consumer in Nigeria
Nigerian electricity consumers have substantial legal rights that most are unaware of and rarely exercise. The Nigerian Electricity Regulatory Commission Act 2005 established the basic regulatory framework, significantly expanded by the Electricity Act 2023, which devolved additional regulatory powers and strengthened consumer protections. Key rights include: the right to a meter within 12 months of application for connection under the MAP programme (meter asset providers must install meters within this period, and DisCos may not charge upfront meter installation fees under MAP); the right to actual meter readings rather than estimated billing for metered customers; the right to request and receive a bill computation sheet showing the basis of any estimated bill; the right to dispute a bill without being disconnected during the dispute period, provided you pay the undisputed portion; the right to receive at least 48 hours' written notice before a planned disconnection for non-payment; the right to compensation from the DisCo if DisCo-caused equipment failure damages your appliances (subject to documented proof of causal connection); and the right to a formal response to complaints within 15 working days.
These rights exist on paper but are inconsistently enforced. Consumers who are aware of them and know the escalation process — DisCo customer care, then DisCo ombudsman, then NERC Forum Office — are far more likely to have complaints resolved than those who simply accept what they are told. NERC has enforcement powers including the ability to impose financial penalties on DisCos for regulatory non-compliance, and has used these powers in documented cases involving systematic overcharging and failure to meet metering obligations.
How to Make a Formal Complaint Against Your DisCo
The formal complaint process follows a structured escalation path. Step one: contact your DisCo's customer care by phone, email, or in-person visit to the nearest district office. Document the date, time, reference number, and the name of the agent you spoke with. Step two: if the DisCo does not resolve your complaint within 30 calendar days, escalate to the DisCo's internal Consumer Ombudsman — most DisCos have this role per NERC requirements, though not all advertise it prominently. Request the ombudsman's contact details from customer care. Step three: if not resolved within 30 days of ombudsman referral, file a formal complaint with the NERC Forum for your zone. NERC operates six zonal Forum Offices covering all states: Lagos Zone, Ibadan Zone, Enugu Zone, Abuja Zone, Jos Zone, and Kano Zone. Each Forum Office has a consumer complaints officer who investigates DisCo complaints and can issue enforcement orders. You can file complaints online at nerc.gov.ng or download the NERC Forum app on Android to file and track complaints on your smartphone. Step four: if the NERC Forum does not resolve your complaint, you have the right to seek judicial review in the Federal High Court — though this step is rarely necessary for routine billing disputes.
The Metering Crisis in Nigeria
Nigeria's estimated metering rate — the percentage of connected electricity customers who have an actual functioning meter — is approximately 50 to 55 percent nationally, though this varies dramatically by DisCo. Some DisCos claim metering rates of 70 percent or higher in urban areas; others have rates below 30 percent in rural franchise areas. The remaining 45 to 50 percent of connected customers — an estimated 4 to 5 million households and businesses — are on estimated billing, where DisCos assess consumption based on a formula that has historically been controversial and, in many documented cases, systematically overestimated. Consumers on estimated billing have reported receiving bills for electricity consumption exceeding the maximum physical capacity of their property's wiring — a clear indicator of arbitrary billing rather than legitimate consumption estimation.
The Meter Asset Provider (MAP) scheme, introduced by NERC in 2019, was designed to accelerate metering by allowing private companies to procure, install, and finance meters, recovering costs through a monthly meter asset charge on customers' bills over 36 to 60 months. The African Development Bank (AfDB) and World Bank have provided financing support for the scheme. Progress has been uneven — some DisCos have deployed hundreds of thousands of MAP meters while others have struggled with procurement and installation challenges. If you are unmetered and want a prepaid meter under MAP, you are entitled to apply through your DisCo's customer care. You should not be required to pay an upfront lump sum — MAP meters are designed to be cost-recovered over time through the monthly asset charge on your bill. If a DisCo official demands an upfront payment as a condition of meter installation, this may violate NERC's MAP guidelines and should be reported.
How DisCos Generate Revenue and Why They're Often Financially Stressed
The financial stress that pervades Nigeria's electricity distribution sector is structural and has persisted since privatisation. DisCos generate revenue by collecting tariff payments from customers. But the revenue they can realistically collect falls far short of what they need for three compounding reasons. First, their ATC losses — the gap between electricity received from the transmission grid and electricity billed and collected from customers — average 40 to 55 percent across the sector. This means DisCos are essentially paying for electricity that disappears through theft, line losses, and unmetered consumption without generating corresponding revenue. Second, the tariffs DisCos are permitted to charge — set by NERC under MYTO — have historically been below the cost-reflective level needed to cover their actual operating costs. The gap between MYTO-approved tariffs and cost-reflective tariffs represents an implicit government subsidy that is not funded through the budget, creating a chronic liquidity crisis. Third, the collection efficiency problem: even for electricity that is metered and billed, collection rates average only 60 to 75 percent across the sector, with some DisCos collecting far less.
Key insight: You can verify your DisCo's service territory and the correct customer care contact number on the NERC website at nerc.gov.ng/directory. Some fraudulent individuals posing as "DisCo agents" collect meter application fees or connection fees without any official authorisation. Always verify any payment request by calling the official customer care number listed in this directory or on the NERC website before making any payment to a DisCo representative.
Future of Distribution in Nigeria
The future of electricity distribution in Nigeria is being shaped by three parallel developments. First, NERC's Performance Improvement Plans (PIPs) require each DisCo to commit to specific, measurable improvements in metering rate, ATC loss reduction, and supply hours as a condition of licence renewal and tariff increase approvals. DisCos that fail to meet their PIP targets face potential licence suspension or revocation — a power NERC has begun exercising more assertively since 2023. Second, the privatisation of EEDC and YEDC — which effectively reverted to quasi-government control after original investors defaulted on equity obligations — is being pursued with new investor processes that may bring more committed ownership to these underperforming franchise areas. Third, the growth of off-grid mini-grids and distributed solar is beginning to provide competition at the edges of DisCo franchise areas. Under the Electricity Act 2023, licensed mini-grid operators can serve customers within a DisCo's territory, and the growth of rooftop solar plus storage means that an increasing number of businesses and households are partially or fully exiting the DisCo supply relationship. This distributed energy revolution is not a threat to DisCos that perform — it is only a threat to DisCos that fail to improve supply reliability and customer service. For consumers on Band D and Band E feeders, the message is clear: the economic case for solar-plus-storage independence has never been stronger.
Important: Never pay for an illegal connection or meter bypass. DisCos actively investigate energy theft using smart meters, automated meter reading infrastructure, and field inspection teams. Penalties under Nigerian law for electricity theft include prosecution under the Criminal Code, back-billing for years of estimated stolen electricity, immediate disconnection, and potential civil liability. Beyond the legal risk, illegal connections create serious fire hazards — improperly bypassed meters and unofficial connections are among the leading causes of electrical fires in Nigerian residential buildings. Report suspected energy theft to your DisCo using the fault line — DisCos in some areas offer rewards for validated theft reports.
Frequently Asked Questions About Nigeria's DisCos
The most common question about DisCos is: "Can I choose my electricity provider?" The answer is no — your DisCo is determined solely by the location of your property. Unlike mobile telecommunications where you can port your number between networks, electricity customers cannot switch DisCos. Your only alternative to your DisCo's supply is generating your own power through solar, a generator, or a licensed mini-grid operator in your area. The second most common question is about how to get a meter. The answer is to apply through your DisCo's MAP programme — call the customer care number, request a MAP meter application, and follow up in writing every 30 days if there is no progress. Document every interaction in writing. If your DisCo fails to install a meter within 12 months of application, file a formal complaint with NERC's Forum Office. The third common question is about what to do when a DisCo bill seems impossibly high. For metered customers, request a meter test — if your meter is found to be faulty, the DisCo must rebill using an estimate of reasonable consumption. For estimated billing customers, request the bill computation sheet in writing and compare it against your actual appliance load using our Energy Audit tool and Electricity Bill Calculator on this platform.