Nigeria Energy Emergency
Hotlines & Contacts
Gas leaks, electrical faults, fire outbreaks — critical numbers for every Nigerian energy emergency. All 11 DisCo fault lines, NERC contacts, and gas safety helplines.
GAS LEAK — IMMEDIATE ACTION
Do not switch lights on or off. Open all windows. Evacuate immediately. Call 0807 900 9709 from outside the building.
Immediate Emergency Numbers
Call these numbers right now if you are in an active emergency. All clickable — tap to dial.
DisCo Fault Lines — All 11 Distribution Companies
Find your electricity distributor. Search by state name or DisCo name. All fault lines are clickable — tap to call.
No DisCo found
Try a state name or DisCo acronym.
Tip: Search "Lagos" to see both EKEDC (Lagos Island) and Ikeja Electric (Lagos Mainland).
Energy Safety Tips
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Data compiled from official DisCo websites, NERC, and NMDPRA (DPR). Phone numbers are verified as of September 2026 — always call 112 first for any immediate life-threatening emergency.
Numbers may change. If you find an out-of-date number, please contact us so we can update this page.
Nigeria Energy Emergency Contacts: Every Number You Need for Power, Gas and Safety Emergencies
In a country where generator exhaust kills dozens every rainy season, where LPG cylinder explosions destroy homes, and where electrical faults cause house fires weekly, having the right emergency contacts saved is not optional — it is essential. Nigeria's energy infrastructure presents a unique combination of hazards that most residents encounter at some point: gas leaks from poorly maintained cylinders and hoses, fallen power lines from ageing distribution networks, transformer fires, and the silent but deadly threat of carbon monoxide from generators running in enclosed spaces. This guide compiles every critical energy emergency number in Nigeria, explains what each organisation actually does, and tells you exactly when to call which number — so that when an emergency strikes, you are not wasting precious seconds searching the internet.
The fundamental rule across all energy emergencies is the same: prioritise evacuation before everything else. In a gas leak, the instinct to switch on a light to see better, or to unplug a phone charger from a power strip, can be immediately fatal — a single spark from any electrical device is enough to ignite an LPG-air mixture. In a carbon monoxide emergency, the instinct to rescue a collapsed person without ventilating the space first has killed first responders who had no idea the air itself was lethal. Know the numbers, know the protocol, and save this page to your phone's home screen before you need it.
When to Call a Gas Emergency Line — LPG Leak Protocol
LPG (cooking gas) has a distinctive rotten-egg smell added specifically so you can detect leaks — the gas itself is odourless. If you smell gas in a building, act immediately: do not switch any electrical device on or off, including lights, fans, or socket switches. Do not use a mobile phone while still inside the building. Do not smoke or use any open flame. If you can open windows and doors without touching electrical switches, do so — otherwise leave them. Evacuate every person from the building, then call from outside. The primary LPG emergency line is 0807 900 9709. Also call 199 (Federal Fire Service). Do not re-enter until professional responders have cleared the space and confirmed no residual gas concentration. In a significant leak, this may take 30 minutes to several hours. LPG is heavier than air and collects at floor level — even after visible ventilation, gas can pool under furniture and in low spaces. Major LPG suppliers also operate their own emergency lines: NIPCO Gas: 07000646726; Techno Gas: 07000833246; MRS Gas: 08099999999. Call whichever supplied your gas in addition to the national emergency lines.
The moment you suspect a leak, time matters enormously. LPG reaches its lower explosive limit (LEL) — the minimum concentration needed to explode — very quickly in a typical Nigerian kitchen or room. At LEL, a light switch or phone vibration is sufficient ignition. This is not theoretical: cylinder and hose explosions destroy dozens of Nigerian homes every year, and almost all of them were preventable by following the three-step protocol: no switches, evacuate, call from outside.
DisCo Emergency Numbers for Electrical Faults
Fallen power lines, transformer fires, and unexplained arcing or sparking at your metre are all electrical emergencies that require your Distribution Company's fault line, not the general customer care line. When you call, describe the location as precisely as possible — the street name, nearest landmark, and what you can see. DisCos are legally required under NERC's Distribution Grid Code to respond to public safety hazards within specified timeframes. The fault numbers for all 11 DisCos are: Ikeja Electric (IKEDC): 07080601010 / 01-4520220; Eko Electric (EKEDC): 07000329000 / 01-7745000; Abuja (AEDC): 08039998849; Port Harcourt (PHEDC): 08039998853; Enugu (EEDC): 08039998857; Ibadan (IBEDC): 08039998860; Benin (BEDC): 08039998863; Jos (JEDC): 08039998861; Kaduna (KAEDCO): 08039998856; Yola (YEDC): 08039998862; Kano (KEDC): 08039998858.
What to Do When a Power Line Falls on Your Vehicle
A fallen power line landing on a vehicle is one of the most dangerous situations in Nigerian road safety, and almost everyone instinctively does exactly the wrong thing. The vehicle's metal frame conducts the electrical current and is sitting on rubber tyres that insulate it from earth — meaning the voltage is contained within the vehicle. The moment you step out and touch the ground with your feet while still in contact with the vehicle, you complete the circuit through your body. The correct response is to stay in the vehicle, call your DisCo's fault line immediately and describe your exact location, turn on your hazard lights if they can be operated from inside, and wait for the DisCo to de-energise the line. The only exception is if there is a fire risk from fuel — in that case, open the door, jump with both feet together so you land simultaneously without touching the vehicle, then shuffle away with both feet remaining in contact with the ground (never lift one foot higher than the other until you are at least 10 metres from the vehicle). This "shuffle walk" prevents step potential — the voltage differential between two points on the ground near a downed live line. Call FRSC (Road Safety): 122, alongside your DisCo.
Generator Safety Emergencies — Carbon Monoxide Poisoning
Carbon monoxide (CO) from generators is Nigeria's most under-reported energy emergency. CO is completely colourless and odourless — there is no warning sign whatsoever without a detector. Symptoms of CO poisoning are headache, dizziness, nausea, and confusion, which in Nigeria are frequently attributed to malaria or exhaustion. If multiple people in the same enclosed space — a flat, a generator room, a shopfront — become simultaneously unwell and a generator has been running, treat it as CO poisoning immediately. Move everyone to fresh air. Do not attempt to go back in without respiratory protection. If someone is unconscious, call LASAMBUS in Lagos: 0800-LASAMBUS or 767. Abuja Emergency: 112. Port Harcourt: 08033066000. The critical danger: rescuers who enter a CO-filled space to help a victim frequently become victims themselves. CO does not dissipate immediately — the space must be ventilated from outside before re-entry. More than 200 Nigerians are documented to have died from generator CO poisoning in a single recent year, and the actual figure including unreported cases is certainly higher. A CO detector (Kidde, Honeywell, or similar) costs approximately ₦15,000 at major electronics retailers in Lagos and Abuja.
Fire Emergency Contacts by State
The Federal Fire Service emergency number is 199 — this works nationally and should be your first call in any serious fire. State fire services have their own lines for faster local response: Lagos State Fire Service: 01-7944929 / 0800-FIRELAGOS; Abuja FCT Fire Service: 09-2347291; Rivers State: 08037056583. For electrical fires specifically, the most important first action is to cut power at the main breaker — do not attempt to fight an electrical fire with water, which conducts electricity and will electrocute anyone touching the stream. Use a dry powder extinguisher (Class C or ABC rated) or CO2 extinguisher. Every home in Nigeria should have at minimum a 2kg dry powder extinguisher mounted near the kitchen or fuse board. They cost approximately ₦8,000–₦15,000 and should be inspected annually.
NERC Consumer Helpline and Formal Complaint Process
The Nigerian Electricity Regulatory Commission (NERC) operates a Consumer Helpline for formal complaints that your DisCo has failed to resolve: 07005566333. NERC's website (nerc.gov.ng) also allows online complaint filing. NERC handles issues that DisCos are legally obligated to resolve but have not: unlawful disconnection, meter tampering allegations, refusal to reclassify tariff band, billing for supply not received, and failure to respond to fault reports. When escalating to NERC, document everything: note the time and date of every DisCo call, the name of any agent you spoke to, and the reference number given. NERC typically responds to formal complaints within 5–10 working days. For urgent safety matters that DisCos are ignoring — a fallen live cable left unattended for hours, for example — NERC can issue emergency directions to DisCos. The NERC Forum mobile app is available on Android and iOS and allows complaint filing and tracking.
NMDPRA Contacts for Petroleum and Fuel Emergencies
The Nigerian Midstream and Downstream Petroleum Regulatory Authority (NMDPRA), formerly known as the Department of Petroleum Resources (DPR), is the regulatory body for petrol, diesel, and LPG safety. Contact NMDPRA for: fuel quality complaints (adulterated petrol or diesel), illegal fuel storage complaints (neighbours storing large quantities of fuel unsafely), petroleum business licensing queries, and oil or fuel spills. NMDPRA main line: 09-8708230. Their website: nmdpra.gov.ng. For large petroleum spills or spills near waterways, also contact NOSDRA (National Oil Spill Detection and Response Agency): 08060650596.
Key insight: Carbon monoxide from generators has killed over 200 Nigerians in documented cases in a single year — a ₦15,000 CO detector can save your entire household. Install one in every room where a generator runs or where exhaust could enter.
Building a Personal Energy Emergency Preparedness Kit
The best time to prepare for an energy emergency is before it happens. A basic home energy safety kit should include: a manual transfer switch location that every adult in the household knows (the switch that disconnects you from the grid before starting the generator); a rechargeable LED torch kept at full charge; a first aid kit with burn treatment supplies; a CO detector with a low battery alarm; a 2kg dry powder fire extinguisher; your DisCo's fault line and account number saved in every adult's phone; and knowledge of where your gas cylinder valve is located and how to close it manually. These preparations cost under ₦50,000 in total and are the difference between managing an emergency and being overwhelmed by it.
DisCo Accountability — Your Rights Under NERC Regulations
Many Nigerians do not know that DisCos are bound by legally enforceable service standards under NERC's Distribution Grid Code and Service Level Agreements. DisCos must respond to public safety hazards (fallen cables, arcing transformers) within 4 hours in urban areas and 8 hours in rural areas. They must investigate and respond to meter disputes within 10 working days. They cannot legally disconnect you for non-payment without written notice and a specific notice period. Billing must accurately reflect either actual readings or estimated consumption based on your historical usage — random arbitrary bills are a violation. Every customer has the right to request a meter test (the first test is free under NERC regulations). If your DisCo is violating any of these standards, document and escalate to NERC at 07005566333 or [email protected].
Important: "Emergency" electricians who offer to fix meter problems or restore disconnected supply outside official DisCo channels are almost always operating illegally. Connecting illegally to the grid — whether by bypassing your metre, direct-wiring from a pole, or any other unauthorised method — is a criminal offence under the Electricity Act 2023 and carries penalties including imprisonment. If your DisCo has wrongfully disconnected you, the correct route is NERC complaint, not an illegal reconnection.
Summary: Save These Numbers Now
The numbers that every Nigerian household should have saved before an emergency: Gas Emergency: 0807 900 9709; Federal Fire Service: 199; National Emergency: 112; LASAMBUS Lagos: 767; Your DisCo fault line (see the searchable table above); NERC Consumer Helpline: 07005566333; NMDPRA: 09-8708230. Save them now, share this page with every adult in your household, and consider printing a laminated copy to keep near your main fuse board. In an energy emergency, seconds count — and the right number, already in your phone, can make the difference between a near-miss and a tragedy.
Steady.ng updates these numbers regularly from official DisCo websites, NERC publications, and NMDPRA announcements. If you find an out-of-date number, use the contact form at the bottom of the page to report it. Bookmark this page and share it with your neighbours, estate WhatsApp groups, and workplace safety officers — the more Nigerians who have these numbers saved, the more lives are protected across our communities.